Day-to-day care of your computers, network, and security, handled end to end. Fires get prevented, not just fought.
Enjoy a fully functioning IT department through our monthly subscription. Instead of juggling vendors, licenses, and reactive support, you get one accountable partner responsible for keeping your technology running smoothly and securely.
We include the tools, licensing, and expertise required, and we proactively manage your environment, so problems are handled before they disrupt your team or your customers.
For companies with internal IT resources, we can also integrate in a comanaged capacity, supporting your team where it makes sense while maintaining clear ownership and accountability.
The essentials, done proactively. For teams that want the day-to-day handled and fast remote help.
Everything in Core, plus onsite hands and deeper care for servers and serious networks.
Everything in Foundation, plus around-the-clock coverage and executive-level guidance.
Every plan includes the tools and licensing it takes to run it.
The full list, side by side: the support you can reach, the protection running in the background, and the management that keeps IT pointed at the business.
| Service | Core | Foundation | Apex |
|---|---|---|---|
| Support | |||
| 24/7 Workstation Monitoring Invisible protection, visible results. Our remote tools quietly monitor your fleet to resolve issues and alerts before they become interruptions. | Included in Core | Included in Foundation | Included in Apex |
| Help Desk Real help, right when you need it. With remote tools pre-installed, our help desk delivers fast, frictionless assistance. No setup, no delays. | 8 × 5 | 12 × 5 | 24 × 7 |
| User Onboarding & Offboarding Effortless entry, secure exit. New team members get instant access to the tools they need, while departing users are offboarded with precision to protect your data. | Included in Core | Included in Foundation | Included in Apex |
| Mobile Device Management Smart devices, smarter management. We handle app deployment and security configuration so your team can stay focused, wherever they are. | Included in Core | Included in Foundation | Included in Apex |
| Microsoft 365 / Google Workspace Administration & Support Seamless collaboration, expertly supported. We manage your productivity platforms so your team can focus on getting things done, not on troubleshooting. | Included in Core | Included in Foundation | Included in Apex |
| SaaS / Web Application Administration & Support Cloud tools, zero hassle. From Slack to Dropbox, we manage your SaaS tools so your team can collaborate, share, and stay productive without interruption. | Included in Core | Included in Foundation | Included in Apex |
| Onsite Support Support that shows up. When remote tools aren’t enough, we’re there in person to keep your systems running smoothly. | Additional | Included in Foundation | Included in Apex |
| Server Support Support for teams with serious infrastructure. Whether your servers are in the cloud or on-site, we help your users stay productive with fast, expert assistance. | Not included in Core | Included in Foundation | Included in Apex |
| Advanced Network Support Built for scale and sophistication. Expert help with connectivity tied to advanced networking environments: on-premises, cloud, or hybrid. | Not included in Core | Included in Foundation | Included in Apex |
| Protect | |||
| Security Awareness Training Empower your people to protect your business. Interactive training and threat simulations teach employees how to recognize and respond to risks. | Included in Core | Included in Foundation | Included in Apex |
| Identity Protection for Microsoft 365 & Google Workspace Security that never sleeps. Our 24×7 Security Operations Center watches for suspicious logins, inbox rule changes, and other identity-based threats, responding in real time. | Included in Core | Included in Foundation | Included in Apex |
| Workstation Protection Real-time threat response, powered by experts. Our Security Operations Center monitors your devices around the clock, detecting and responding to threats as they happen. | Included in Core | Included in Foundation | Included in Apex |
| Network Protection Safe browsing, everywhere. At home, in a café, or on the go, our device-level filtering blocks risky content wherever work happens. | Included in Core | Included in Foundation | Included in Apex |
| Operating System Patch Management Updates without the interruptions. We keep macOS and Windows devices secure and running smoothly by applying critical patches in the background. | Included in Core | Included in Foundation | Included in Apex |
| Third-Party Software Patch Management Apps that stay ready to work. We keep tools like Chrome, Zoom, and Dropbox updated with the latest patches so your team stays productive and secure. | Included in Core | Included in Foundation | Included in Apex |
| Microsoft 365 & Google Workspace Backup Cloud doesn’t mean invincible. We back up emails, files, and calendars so your team can bounce back from accidental deletions or unexpected disruptions. | Not included in Core | Included in Foundation | Included in Apex |
| Workstation Backup Work uninterrupted. Whether it’s a misplaced file or a hardware issue, our backup service keeps your team’s work safe and ready to restore. | Not included in Core | Not included in Foundation | Included in Apex |
| Advanced Security Monitoring Deep visibility, real-time response. Threat hunters in our 24×7 Security Operations Center watch activity across your environment and respond before threats become problems. | Not included in Core | Not included in Foundation | Included in Apex |
| Manage | |||
| Strategic Business Reviews Solve for impact. We dive into your business goals, identify friction points, and shape strategies that turn IT into a tool for transformation. | Included in Core | Included in Foundation | Included in Apex |
| Digital Transformation Advisor Executive insight without the burden of a new hire. A seasoned technology leader helps you roadmap your digital future and make smarter decisions. | Not included in Core | Not included in Foundation | Included in Apex |
| Fractional ITSO Information Technology Security Officer expertise, without full-time overhead. Navigate client security expectations and industry standards so you can win trust and pass reviews. | Not included in Core | Not included in Foundation | Included in Apex |
Included · – Not included · Additional = available at additional cost
But somehow you do. Every update, every "my machine is being weird," every renewal notice lands on your desk, in the gaps between the job you were actually hired for. Reactive IT keeps you exactly here: waiting for the next thing to break, hoping it is small.
Managed services flips the script. We take the whole tech universe, watch it constantly, and tend to it before anything smolders. Your week gets quieter. Your budget stops leaking. And the person who used to catch every fire gets to be the person who fixed IT for good.
Three plans, one accountable partner. See exactly what each level covers, from the help desk to the fractional ITSO, and pick the one that fits.
Give us a call: +1 (212) 689-7911